Refund policy

Cancellations & Returns
Your satisfaction with Malka Jewelry is our top priority.

You can choose to cancel your order within 48 hours of confirmed order. If we do not receive a notice of cancellation within 48 hours, we will go forward with production and the return policy will apply.

Returns must be received within 14 business days of receipt of package by our customer and will be refunded as long as the jewelry has not been worn, and are in their original purchased condition.

Upon return of product please allow 2 weeks for your account to be credited.

There will be a 5% cancellation fee for all cancellations and returns. The Cancellation of a transaction is in accordance with the Consumer Protection (Cancelation of a transaction) Regulations, 2010 and the Consumer Protection Law 1981.

In any cases of return for exchange or cancellation of the purchase the shipping cost will not be refunded. The same applies to any insurance and /or tax fees.

All custom style order sales are final.

Returns should be sent to:

Malka Jewelry
187 Dizengoff St
Tel Aviv, Israel
6346224

If you wish to exchange an item or request a refund, please email us at the following address and we will be happy to guide you through the process.
customerservice@malkajewelry.com

Credit information sharing
We do not share customers’ credit card information with any third parties or vendors.
Please email us with any questions at customerservice@malkajewelry.com