Shipping policy

Shipping
Upon receipt of the order, you will receive an order confirmation. We do have limited inventory in our store. If the piece is in stock we can ship within 2-3 days, but if we do not have inventory, each piece is individually made and requires a 4-6 week shipping window. All shipments require a signature upon delivery. Custom pieces require a 4-6 week shipping window as well once artwork has been approved. Please inquire if there is a greater urgency to the timing of the delivery. We wish to accommodate customer’s delivery requests if it’s in our ability.

Please email us at customerservice@malkajewelry.com  to inquire about the status of your purchase or any additional questions that you might have

Standard Local Delivery
Local orders are hand to hand delivered through Tapuz deliveries and has a flat rate of 50 ILS. We offer free Local shipping on orders over 800 ILS. Prior to delivery, you will receive an SMS and a Tapuz messenger will contact you to schedule a delivery time.

Standard International Delivery
International shipping has a flat rate of 450 ILS. We offer free shipping on orders over 9000 ILS. International orders are shipped via DHL express with an estimated delivery time of 3-7 business days. Once we ship your package we will send you an email with a tracking number so you may monitor the status of your package online.

Custom and duty charges
Products shipped outside of Israel may be obligated to charges enforced by local regulation. Therefore the recipient of the products is responsible for all customs and import duties required for the export of their goods.

Any additional taxes, fees or other charges required to clear the parcel through customs will also be paid in full by the recipient.
Unfortunately, we have no control over these charges and cannot predict what they may be. As a result we will be unable to advise or provide any assistance on these processes.

For further information we recommend that you contact your local customs office.